Traditional Chinese Acupuncture - Sport massage -  Chinese Cupping Therapy - Laser Treatments
Traditional Chinese Acupuncture - Sports Massage - Chinese Cupping Therapy - Laser Treatments 

Frequently asked questions

Do you offer full body or sensual massages?
This is a medical clinic, we do not offer any full body massages, un-robed or other inappropriate techniques. Please do not contact us if this is the service you are wanting!

I'm scared of needles, does it hurt?
Acupuncture is often pain free, although some areas can be tender. The needles are about the thickness of a human hair and are often inserted unnoticed. Most people find acupuncture relaxing and often fall asleep during treatment.

Will I have to undress?
For the initial sport therapy assessment you will be required to undress to a degree depending where the problem is. Following treatments only require the relevant area to be exposed so your modesty is maintained at all times. Acupuncture appointments will require certain areas to be exposed but this will be explained during the consultation.


What happens if you cannot help me?
On some occasions the injury/condition may need to be looked at by your GP or hospital before we can continue with treatment. We work closely with local healthcare providers and are always happy to send a letter of referral for further advice or tests. 

Are you Covid secure?
Yes. Sanitisers are available to use throughout. All of our towels are now disposable and biodigradable and couch/pillow covers are wipeable. A thorough clean down is completed after every patient and all of our utensils are aren't already single use and sterilised will be disinfected with Barbicide.

IPL Hair removal - what do I need to know?
Our latest technology machine is pain free and offers fantastic results. Most people require between 6-10 treatments depending on hair growth rate. Some darker skin types may require a patch test 1 week before treatments can begin. Please contact us for more information.

Tattoo Removal and Carbon Facials
Patch tests are required on the skin before the treatments commence to make sure you are suitable, there are no exceptions to this rule. If there are no issues, sessions are then booked 6-8 weeks apart to give your body chance to expel the ink particles and the skin to recover.

Gift Vouchers
These are available from Elements for the value of the treatment. They have a 3 month expiry date from time of purchase and are non-refundable if the date expires or appointment is cancelled with less than 24 hours notice.

Cancellation Fees 
We understand that life can throw some last minute issues at us and we try to accommodate for that. However, no-shows or last minute cancellations will be subject to a £10 charge as we will be unable to offer the appointment to someone else. This will be applied to the next session or can be sent via text message link. If you fail to attend your appointment and do not notify us at all more than once, you will no longer be welcome to the clinic.


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